Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of the Attention Connect VPN service at attentionconnect.app, operated by Attention Connect LLC (Armenia). It forms part of our Terms and Conditions.

1. Try before you buy

Every new account can activate a 7-day free trial to test the Service before paying. We encourage you to use the trial to confirm that Attention Connect works on your devices and network.

2. Cancellation

Subscriptions are sold as one-time prepaid terms (1, 3, 6, or 12 months). There is no automatic renewal and no recurring charge, so there is nothing to cancel to stop future billing — your access simply ends when the paid term expires. You may stop using the Service or delete your account at any time; this does not by itself trigger a refund of the remaining term.

3. Refund eligibility

Because this is a digital service activated immediately, refunds are handled as follows:

• 14-day goodwill window. If you purchased a paid plan and the Service does not work for you, you may request a refund within 14 days of payment. We will first try to resolve the technical issue; if we cannot, we will refund the amount paid for the current term.
• Service failure. If we are unable to provide the Service for an extended period due to our fault, you may request a refund or a credit for the affected time.
• Duplicate or accidental charges. Clearly erroneous or duplicate payments are refunded in full.

4. When refunds are not available

• Requests made more than 14 days after payment, where the Service has been functioning normally.
• Accounts suspended or terminated for violating the Terms and Conditions (for example, abuse or illegal use).
• The value of any free trial days or promotional/referral credits.
• Cryptocurrency payments (via Plisio) and Telegram Stars may be non-refundable or refundable only in the original method, subject to the processor’s rules and network fees.

5. How to request a refund

Email us at support@attentionconnect.org with the email or account you used and the approximate date and method of payment.

We aim to respond within 3 business days. Approved refunds are issued to the original payment method through the relevant processor (YooKassa, Stripe, Plisio, or Telegram). Depending on the processor and your bank, it may take several business days for the funds to appear.

6. Changes

We may update this Policy; the “Last updated” date above reflects the current version. The policy in effect at the time of your purchase applies to that purchase.